0860 627 627 (Call Centre) / 011 554 2700  (Reception) 

  info@ncr.org.za / complaints@ncr.org.za / workshops@ncr.org.za


The mandate of the Complaints Department in terms of Section 15 of the NCA is as follows:
  • To receive complaints concerning alleged contravention of the NCA
  • To evaluate alleged contraventions of the NCA
  • To promote effective and efficient informal resolution of disputes between consumers and credit providers or between consumers and credit bureaus
  • To investigate and ensure registrants comply with the NCA
  • To take enforcement steps as allowed for in the NCA where necessary 

The Call Centre is a division within the Complaints Department. It is the first point of contact with stakeholders for the NCR and is responsible for receiving enquiries related to alleged contraventions of the NCA. Enquiries are received telephonically, in writing and/or by visiting our offices.
All enquiries are received and assessed in line with the NCA. Once the assessment of an enquiry is concluded, and allegations of a contravention of the NCA identified, the matter is captured on the Complaints ICT system where a reference number is generated and the complaint is allocated to an officer who will deal with such complaint in accordance with the NCA and internal processes and procedures.

Click here to view the explanatory brochure 

Click here to view - Who can complain to us?

Click here to view - Complaints we can handle

Click here to view - Complaints that fall outside the NCR’s mandate

Click here to view - Frequently asked questions

Click here to view - Success Stories

How to lodge a complaint:

Any person may lodge a complaint with the Nation Credit Regulator in any of the following by using the following:
Telephone: 0860 62762
Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.
Alternatively, you may visit our office: Monday to Thursday from 08h00 to 17h00 and
Friday from 08h00 to 16h30

To complete a complaint initiation form (form 29), please click here. Note that if you are lodging a complaint on behalf of the consumer/complainant you must complete both the Complaint initiation form and consent form.

Contact details

Physical Address
127 - 15th Road

Physical Address
Call-Centre, Complaints and Investigations Department
232-15th Road

Consumer Rights

Consumer Assistance
Know your rights
Consumer Tips
Challenge Credit Record

Operating Hours

Mon - Thur : 8AM - 5PM
Friday : 8AM - 4:30PM

Call Centre
0860 627 627

011 554 2700

National Credit Act

Download the National Credit Act
National Credit Amendment Act
National Credit Regulations
Background Documents on the NCA


Fraud / Anti-Corruption Hotline

Report any incidents of wrong doing
to the KPMG Ethics Line

0800 20 53 17 (Toll Free)