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NOTICE: The National Credit Regulator (NCR) has been the victim of a cyber-attack... READ MORE

phone 0860 627 627 (Call Centre) / 011 554 2700 (Reception)

contact info@ncr.org.za / complaints@ncr.org.za / workshops@ncr.org.za

The National Credit Regulator (NCR) was established as the regulator for the South African credit industry by the National Credit Act (34 of 2005) (NCA). It is tasked with consumer education, research, policy development, registration of industry participants, investigation of complaints and enforcement of the NCA.

The NCA requires the NCR to promote the development of an accessible credit market, particularly to address the needs of historically disadvantaged persons, low income persons, and remote, isolated or low density communities.

The NCR registers and ensures compliance to the NCA by the following industry participants: credit providers, credit bureaus, debt counsellors, alternative dispute resolution agents and payment distribution agents.

NOTICE TO ALL CONSUMERS AND STAKEHOLDERS

THE NATIONAL CREDIT REGULATOR (NCR) OFFICES AT NO. 127 - 15TH ROAD, RANDJESPARK
WILL NOT BE HANDLING WALK-IN CUSTOMERS ON TUESDAY, 3O JUNE 2026

The NCR will not be handling walk-in customers tomorrow: Potential traffic disruptions and related safety concerns on 30 June 2026 emanating from the public discussions of the three planned marches in Gauteng prompted the NCR to take precautionary measures prioritising staff, stakeholder and consumer safety by closing its offices on Tuesday, 30 June 2026.

Important to note is the following:
The NCR will continue operating as normal and NCR services will be limited to online support.

Credit providers are reminded of their financial intelligence centre act obligations

The products and services offered by credit providers, such as loans and finance, make them vulnerable targets for money...
Credit extension seasonally increases marginally

Today, the National Credit Regulator (NCR) released the Consumer Credit Market Report (CCMR) and the Credit Bureau Monitor (CBM), which are based on data submitted by...
January 2024 Borrow wisely

The festive season is over, the new year is dawning, and sadly for so many cash strapped consumers the harsh reality of January expenses has been a rude awakening from their festive revelries. January is a difficult month...
JanuaryMatters!

Black Friday and Cyber Monday have set the festive season ball rolling and while it is time for celebration and joy, unfortunately, some often indulge in extravagant and impulsive spending. It is easy to get caught up in the exhilaration of the festive season
Investigations in the Cape Town

In the past week, the National Credit Regular (“NCR”) embarked on investigations against Debt Counsellors in the Cape Town area following the receipt of numerous complaints of non-compliance with the...
Borrow Wisely. T’s and C’s apply!

“Excessive spending during festive season, places pressure on household disposable income, making the new year not so prosperous. The sad reality is that not everyone is beginning the new season debt free. Some are already...
spend wisely 2022

There is no doubt that consumers spend a lot more during festive season than they would normally during the year, on gifts, food, entertainment, travel, events, spoiling loved one’s etc. While the festive season comes every year and consumers have ample time...
MSR Financial Solutions (Pty) Ltd and other credit providers flout the National Credit Act and deals with the consequences
Don’t be the next victim of a cyber-scam

With the advent of digital sophistication in the consumer credit domain, the convenience and privacy of being able to conduct financial transactions has been affected by cyber fraudsters on the hunt to ruthlessly exploit
Credit extension marginally slows down

Today, the National Credit Regulator (NCR) released the Consumer Credit Market Report (CCMR) and the Credit Bureau Monitor (CBM), which are based on data submitted by the registered credit providers...
Debt counselling-a debt relief measure for over-indebted consumers

Debt counselling was introduced by the National Credit Act as a voluntary debt relief measure to assist over-indebted consumers. A consumer is over-indebted if his/her income
Keep your credit bureau record clean regardless of the rising cost of living

Despite the interest rate hike and the rising cost of living, the National Credit Regulator (NCR) encourages consumers, in particular the youth...
Misleading advertising on Social Media platforms regarding debt counselling

The National Credit Regulator (NCR) has in recent times noted advertising practices by debt counsellors and unregistered persons that are ...
Consumer rights in the digital world

On 15 March 2022, the National Credit Regulator (NCR) will join the world in commemorating the World Consumer Rights Day (WCRD) to raise awareness about consumer rights in terms of the National Credit Act
Consumers are encouraged to borrow wisely and start saving

he National Credit Regulator (NCR) encourages consumers to make savings one of their New Year’s resolutions in order to avoid borrowing all the time and to avoid over-indebtedness....
Be smart, mind your money, know your rights webinar

The Department of Trade, Industry and Competition (the dtic), together with its agencies, National Credit Regulator (NCR), National Consumer Commission (NCC) and Proudly...
The National Consumer Tribunal finds Mr. Clark Gardner, a director of Summit Financial Partners (Pty) Ltd, guilty of contravening the National Credit Act and his conditions of registration as a debt counsellor
It is illegal for a credit provider to take a consumer’s ID or cards when granting credit

“In terms of the National Credit Act, it is illegal for credit providers to retain consumers’ instruments such ...
Debt counselling offers new lease of life for over-indebted consumers

The National Credit Act introduced debt counselling in 2007 as a debt relief measure that could assist
Alternative Data Landscape in South Africa

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