0860 627 627 (Call Centre) / 011 554 2700  (Reception) 

  info@ncr.org.za / complaints@ncr.org.za / workshops@ncr.org.za

Statistics and Research

Mandate of the Statistics and Research department

Statistics and Research department is responsible for the collation, production and publication of statistical data. The data is collected in a prescribed format from registrants such as credit providers, credit bureaus, debt counsellors. Our flagship reports emanating from the data are the Consumer Credit Market Report (CCMR) which represents the analysis of quarterly data of the South African consumer credit market in terms of the National Credit Act (NCA) and Credit Bureau Monitor (CBM) and is based on data held by registered credit bureaus in terms of the NCA.

The department is also responsible for conducting research taking into account the prevailing trends and market conditions in line with Sections 13 and 16 of the NCA and may undertake research in line with requirements of the NCR executive committee or relevant minister.

Please click here to view the Credit Bureau Monitor (CBM)

Please click here to view the Consumer Credit Market Report (CCMR)

Please click here to view the Statistical Returns (Form 39)

Contact details

Physical Address
127 - 15th Road

Physical Address
Call-Centre, Complaints and Investigations Department
232-15th Road

Consumer Rights

Consumer Assistance
Know your rights
Consumer Tips
Challenge Credit Record

Operating Hours

Mon - Thur : 8AM - 5PM
Friday : 8AM - 4:30PM

Call Centre
0860 627 627

011 554 2700

National Credit Act

Download the National Credit Act
National Credit Amendment Act
National Credit Regulations
Background Documents on the NCA


Fraud / Anti-Corruption Hotline

Report any incidents of wrong doing
to the KPMG Ethics Line

0800 20 53 17 (Toll Free)