0860 627 627 (Call Centre) / 011 554 2700  (Reception) 

  info@ncr.org.za / complaints@ncr.org.za / workshops@ncr.org.za



The purpose of this policy is to show our respect for your privacy It is indicative of our commitment to protect and safeguard customer information and communications from unauthorised intrusions. 

Privacy policy for all visitors

When visiting our website, our system automatically collects and stores the following information:

  • The internet protocol (IP) address
  • The pages visited
  • The operating system used
  • The date, time and length of visit
  • The type of browser used, such as Netscape or Internet Explorer

This information does not identify visitors personally, and is used to create a website that is more suited to your browsing needs.

 How this information is used

This information is used to enable The NCR to:

  • Provide for our subscribers' preferences
  • Improve current services provided by us.

Security used to protect Information

All information is stored in secure databases, and can only be accessed by entering the correct user name and password. Technology and security features have been implemented to safeguard the privacy of all subscribers from unauthorised access or improper use.

Access to the Information

Personally identifiable information will not be accessed, modified, shared, sold or otherwise disclosed except:

  • When given permission by the subscriber to do so
  • To enforce agreements with customers and visitors
  • To protect the rights, property or safety of The NCR, its users or others
  • When required to do so by law

Changes to the Privacy Policy

The NCR reserves the right to amend its privacy policy when the need to do so arises. Subscribers will be notified if any substantial changes are made.

 Consumer Concerns

Any queries relating to this privacy policy can be e-mailed to the The NCR Customer Services Department at  This email address is being protected from spambots. You need JavaScript enabled to view it.

Contact details

Physical Address
127 - 15th Road

Physical Address
Call-Centre, Complaints and Investigations Department
232-15th Road

Consumer Rights

Consumer Assistance
Know your rights
Consumer Tips
Challenge Credit Record

Operating Hours

Mon - Thur : 8AM - 5PM
Friday : 8AM - 4:30PM

Call Centre
0860 627 627

011 554 2700

National Credit Act

Download the National Credit Act
National Credit Amendment Act
National Credit Regulations
Background Documents on the NCA


Fraud / Anti-Corruption Hotline

Report any incidents of wrong doing
to the KPMG Ethics Line

0800 20 53 17 (Toll Free)