0860 627 627 (Call Centre) / 011 554 2700  (Reception) 

  info@ncr.org.za / complaints@ncr.org.za / workshops@ncr.org.za

Complaints that fall outside the NCR’s mandate

We cannot assist if your complaint involves: 

  • Service agreements, e.g. Vodacom, MTN,  Levies, Municipal accounts, gym etc.
  • A matter that would more appropriately be dealt with by a court of law or another dispute resolution process.
  • A matter which is or has been or currently is the subject of litigation, subject to certain exceptions.
  • A matter relating to administration or Administrators.
  • Complaints relating to damaged goods, these should be sent to the National Consumer Commission or Motor  Vehicle Ombudsman for vehicles. 
  • Debit orders going off on the wrong dates. 

Contact details

Physical Address
127 - 15th Road

Physical Address
Call-Centre, Complaints and Investigations Department
232-15th Road

Consumer Rights

Consumer Assistance
Know your rights
Consumer Tips
Challenge Credit Record

Operating Hours

Mon - Thur : 8AM - 5PM
Friday : 8AM - 4:30PM

Call Centre
0860 627 627

011 554 2700

National Credit Act

Download the National Credit Act
National Credit Amendment Act
National Credit Regulations
Background Documents on the NCA


Fraud / Anti-Corruption Hotline

Report any incidents of wrong doing
to the KPMG Ethics Line

0800 20 53 17 (Toll Free)