| Physical Address: | Contact information |
|
127 - 15th Road 232-15th Road (Call-Centre, Complaints and Investigations Department ) Operating hours: Monday to Thursday: 08h00 to 17h00 Friday: 08h00 to 16h30 NCR Reception: 011 554 2700 NCR Call Centre: 0860 627 627 |
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Educational workshops: This email address is being protected from spambots. You need JavaScript enabled to view it. Complaints: This email address is being protected from spambots. You need JavaScript enabled to view it. For 3rd parties complaints on behalf of the consumers, please click here To lodge a complaint click here |
Contact the National Credit Regulator
Provincial Consumer Affairs Offices
Useful contacts
WHO TO CONTACT WHEN YOU NEED ASSISTANCE OR ADVISE FOR PROBLEMS RELATED TO:
CREDIT RELATED MATTERS AND DEBT COUNSELLING
The National Credit Regulator
| Reception | : 011 554 2700 |
| Fax | : 011 805 4905 |
| : This email address is being protected from spambots. You need JavaScript enabled to view it. | |
| Post | : PO Box 209, Halfway House, 1685 |
To request a workshop please forward an email with details to This email address is being protected from spambots. You need JavaScript enabled to view it.
CONSUMER PRODUCTS AND SERVICES
The National Consumer Commission
| Telephone | : 086 026 6786 |
| Fax | : 086 151 5229 |
| : This email address is being protected from spambots. You need JavaScript enabled to view it. | |
| Post | : Private Bag x84, Pretoria |
| Website | : www.nccsa.org.za |
BANKING - The Ombudsman for Banking Services
| Sharecall | : 086 080 0900 |
| Telephone | : 011 838 0035/38/39 |
| Fax | : 011 838 0043 |
| : This email address is being protected from spambots. You need JavaScript enabled to view it. | |
| Post | : PO Box 6728, JOHANNESBURG, 2000 |
| Website | : www.obssa.co.za |
CREDIT BUREAU AND NON-BANK FINANCIAL SERVICES
The Credit Information Ombud
| Call centre | : 086 166 2837 |
| Telephone | : 011 781 6431 |
| : This email address is being protected from spambots. You need JavaScript enabled to view it. | |
| Post | : Postnet Suite 444, Private Bag 1, JUKSKEI PARK, 2153 |
| Website | : www.creditombud.org.za |
FINANCIAL ADVICE
The Office of the Ombud for Financial Services Providers
| Sharecall | : 086 032 4766 |
| Telephone | : 012 470 9080 |
| Fax | : 012 348 3447 |
| : This email address is being protected from spambots. You need JavaScript enabled to view it. | |
| Post | : PO Box 74571, Lynwoodridge, 0040 |
| Website | : www.faisombud.co.za |
INVESTMENTS
The Financial Services Board
| Toll-free | 080 011 0443 / 080 020 2087 |
| Telephone | 012 428 8000 |
| Fax | 012 347 0211 |
| This email address is being protected from spambots. You need JavaScript enabled to view it. | |
| Post | PO Box 35655, Menlo Park, 0102 |
| Website | www.fsb.co.za |
LIFE ASSURANCE
Ombudsman for Long-term Insurance.
| Sharecall | 086 066 2837 |
| Telephone | 021 657 5000 |
| Fax | 021 674 0951 |
| This email address is being protected from spambots. You need JavaScript enabled to view it. | |
| Post | Private Bag X45, Claremont, 7735 |
MEDICAL SCHEME
The Council for Medical Schemes
| Sharecall | : 086 112 3267 |
| Telephone | : 012 431 0500 |
| Fax | : 012 431 0560 |
| : This email address is being protected from spambots. You need JavaScript enabled to view it. | |
| Post | : Private Bag X34, Hatfield, 0028 |
PENSION FUND
The Pension Funds Adjudicator
| Telephone | : 011 884 8454 |
| Fax | : 011 884 1144 |
| : enquiries-jhb@ | |
| Post | : PO Box 651826, Benmore, 2010 |
| Website | : www.pfa.org.za |
SHORT-TERM INSURANCE
The Ombudsman for Short-term Insurance
| Sharecall | : 086 072 6890 |
| Telephone | : 011 726 8900 |
| Fax | : 011 726 5501 |
| : This email address is being protected from spambots. You need JavaScript enabled to view it. | |
| Post | : PO Box 32334, Braamfontein, 2017 |
| Website | : www.osti.co.za |
