0860 627 627 (Call Centre) / 011 554 2700  (Reception) 

  info@ncr.org.za / complaints@ncr.org.za / workshops@ncr.org.za

NCR contact

Physical Address: Contact information

127 - 15th Road
Randjespark
Midrand
1683

Operating hours:

Monday to Thursday: 08h00 to 17h00

Friday: 08h00 to 16h30

NCR Reception: 011 554 2700

NCR Call Centre: 0860 627 627

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Educational workshops: This email address is being protected from spambots. You need JavaScript enabled to view it.

Complaints: This email address is being protected from spambots. You need JavaScript enabled to view it.

For 3rd parties complaints on behalf of the consumers, please  click here

To lodge a complaint click here

Provincial Consumer Affairs Offices

Eastern Cape

t: 086 000 7255

f: 086 611 4305

This email address is being protected from spambots. You need JavaScript enabled to view it.

http://www.dedea.gov.za

Northern Cape

t: 053 839 4000

f: 053 831 5547

This email address is being protected from spambots. You need JavaScript enabled to view it.

http://www.ncpg.gov.za

Western Cape

t: 021 483 5133 / 080 000 7081

f: 021 483 5872

This email address is being protected from spambots. You need JavaScript enabled to view it.

http://www.westerncape.gov.za

Gauteng

t: 011 355 8006

f: 011 355 8110

This email address is being protected from spambots. You need JavaScript enabled to view it.

http://www.ecodev.gov.za

Limpopo

t: 015 293 8542

f: 015 295 5740

This email address is being protected from spambots. You need JavaScript enabled to view it.

http://www.ledet.gov.za

Mpumalanga

t: 013 766 4802

f: 013 766 4966

This email address is being protected from spambots. You need JavaScript enabled to view it.

http://www.mpg.gov.za

Kwa-Zulu Natal

t: 033 264 2500

f: 033 264 2676

This email address is being protected from spambots. You need JavaScript enabled to view it.

http://www.kznedtea.gov.za

Free State

t: 015 400 4852 / 086 514 6112

f: 051 400 9610

This email address is being protected from spambots. You need JavaScript enabled to view it.

http://www.detea.fs.gov.za

North West

t: 018 387 7872

f: 018 384 9440

This email address is being protected from spambots. You need JavaScript enabled to view it.

http://www.nwpg.gov.za

Useful contacts

WHO TO CONTACT WHEN YOU NEED ASSISTANCE OR ADVISE FOR PROBLEMS RELATED TO:

 

CREDIT RELATED MATTERS AND DEBT COUNSELLING 

The National Credit Regulator

Reception : 011 554 2700  
Fax : 011 805 4905
Email This email address is being protected from spambots. You need JavaScript enabled to view it.  
Post : PO Box 209, Halfway House, 1685                                                              

To request a workshop please forward an email with details to This email address is being protected from spambots. You need JavaScript enabled to view it. 


CONSUMER PRODUCTS AND SERVICES

The National Consumer Commission

Telephone : 086 026 6786
Fax : 086 151 5229
Email This email address is being protected from spambots. You need JavaScript enabled to view it. 
Post : Private Bag x84, Pretoria 
Website : www.nccsa.org.za 

BANKING - The Ombudsman for Banking Services

Sharecall : 086 080 0900 
Telephone : 011 838 0035/38/39 
Fax : 011 838 0043 
Email This email address is being protected from spambots. You need JavaScript enabled to view it.  
Post : PO Box 6728, JOHANNESBURG, 2000 
Website www.obssa.co.za 

CREDIT BUREAU AND NON-BANK FINANCIAL SERVICES 

The Credit Information Ombud 

Call centre : 086 166 2837 
Telephone : 011 781 6431
Email This email address is being protected from spambots. You need JavaScript enabled to view it.   
Post : Postnet Suite 444, Private Bag 1, JUKSKEI PARK, 2153 
Website www.creditombud.org.za

FINANCIAL ADVICE

The Office of the Ombud for Financial Services Providers 

Sharecall : 086 032 4766
Telephone : 012 470 9080  
Fax : 012 348 3447
Email This email address is being protected from spambots. You need JavaScript enabled to view it.  
Post : PO Box 74571, Lynwoodridge, 0040
Website www.faisombud.co.za

INVESTMENTS

The Financial Services Board 

Toll-free 080 011 0443 / 080 020 2087
Telephone 012 428 8000
Fax 012 347 0211
Email This email address is being protected from spambots. You need JavaScript enabled to view it.
Post PO Box 35655, Menlo Park, 0102
Website  www.fsb.co.za

LIFE ASSURANCE 

Ombudsman for Long-term Insurance.

Sharecall 086 066 2837
Telephone 021 657 5000  
Fax 021 674 0951  
Email This email address is being protected from spambots. You need JavaScript enabled to view it.  
Post Private Bag X45, Claremont, 7735

MEDICAL SCHEME

The Council for Medical Schemes 

Sharecall : 086 112 3267
Telephone : 012 431 0500  
Fax : 012 431 0560  
Email This email address is being protected from spambots. You need JavaScript enabled to view it.  
Post : Private Bag X34, Hatfield, 0028

PENSION FUND

The Pension Funds Adjudicator 

Telephone : 011 884 8454
Fax : 011 884 1144 
Email : enquiries-jhb@
Post : PO Box 651826, Benmore, 2010
Website www.pfa.org.za

SHORT-TERM INSURANCE

The Ombudsman for Short-term Insurance 

Sharecall : 086 072 6890
Telephone : 011 726 8900 
Fax : 011 726 5501
Email This email address is being protected from spambots. You need JavaScript enabled to view it.  
Post : PO Box 32334, Braamfontein, 2017 
Website www.osti.co.za

Contact details

Physical Address
127 - 15th Road
Randjespark
Midrand
1683

Consumer Rights

Consumer Assistance
Know your rights
Consumer Tips
Challenge Credit Record

Operating Hours

Mon - Thur : 8AM - 5PM
Friday : 8AM - 4:30PM

Call Centre
0860 627 627

Telephone
011 554 2700

National Credit Act

Download the National Credit Act
National Credit Amendment Act
National Credit Regulations
Background Documents on the NCA

 

Fraud / Anti-Corruption Hotline

Report any incidents of wrong doing
to the KPMG Ethics Line

0800 20 53 17 (Toll Free)