Any person can lodge a complaint in which the consumer is a natural person and in certain instances, if the consumer is a juristic person (e.g. company, partnership) or a trust with the necessary authority. Complaints may include complaints against any institution offering credit, against a debt counsellor, a PDA or a credit bureau provided the NCR has jurisdiction. Only persons with a written consent may lodge a complaint on behalf of another person. Consumers are encouraged to first lodge a dispute with the relevant credit providers, debt counsellors or credit bureaus before referring the matter to the NCR.
WELCOME TO THE NATIONAL CREDIT REGULATOR
The National Credit Regulator (NCR) was established as the regulator for the South African credit industry by the National Credit Act (34 of 2005) (NCA). It is tasked with consumer education, research, policy development, registration of industry participants, investigation of complaints and enforcement of the NCA.
The NCA requires the NCR to promote the development of an accessible credit market, particularly to address the needs of historically disadvantaged persons, low income persons, and remote, isolated or low density communities.
The NCR registers and ensures compliance to the NCA by the following industry participants: credit providers, credit bureaus, debt counsellors, alternative dispute resolution agents and payment distribution agents.
WELCOME TO THE NATIONAL CREDIT REGULATOR
The National Credit Regulator (NCR) was established as the regulator for the South African credit industry by the National Credit Act (34 of 2005) (NCA). It is tasked with consumer education, research, policy development, registration of industry participants, investigation of complaints and enforcement of the NCA.
The NCA requires the NCR to promote the development of an accessible credit market, particularly to address the needs of historically disadvantaged persons, low income persons, and remote, isolated or low density communities.
The NCR registers and ensures compliance to the NCA by the following industry participants: credit providers, credit bureaus, debt counsellors, alternative dispute resolution agents and payment distribution agents.
