Determination of Thresholds

In terms of section 7.(1), 10(1) and the 42(1) of the National Credit Act, 2005 (Act No.34 of2005) I, mandisi Mpahlwa, Minister of Trade and Industry, do hereby make the determination of thresholds as set out in the schedle hereto.

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  • Form 20 : Quotation for Small Credit Agreements
    • Afrikaans Afrikaans
      English English
      Ndebele Ndebele
      Sepedi  Sepedi
      Sesotho Sesotho
      Setswana Setswana
      Siswati Siswati
      Tsivenda Tsivenda
      Xhosa Xhosa
      Xitsonga Xitsonga
      Zulu  Zulu
  • Form 19: Clearance certificate issued
  • Form 18: Application by consumer to court for debt review
  • Form 17.2: Notification to credit provider and credit bureau by debt counsellor of rejection or restructuring
  • Form 17.1: Notification to credit provider and credit bureau by debt counsellor of applications for debt review
  • Form 16: Application for debt review
  • Form 5: Application for registration as credit bureau
  • Form 4: Application for registration as debt counselor
  • Form 3: Application for supplementary registration
  • Form 2: Application for registration as credit provider
  • Form 1: Application for exemption by the Minister
  • Form 20.1 : Quotation for Intermediate & Large Credit Agreements
    • Afrikaans Afrikaans
      English English
      Ndebele Ndebele
      Sepedi  Sepedi
      Sesotho Sesotho
      Setswana Setswana
      Siswati Siswati
      Tsivenda Tsivenda
      Xhosa Xhosa
      Xitsonga Xitsonga
      Zulu  Zulu
  • Form 42: Quarterly statistical return: Debt Counsellors

Complaint forms

  • Complaint form

Compliance Reporting for Registered Credit Providers

Important notice on Form 39 and other compliance reporting 

  • Letter to Credit Providers (18 June 2009)
  • Form 39: Excel with Place names
  • Form 40: Annual Financial Statement Return
  • List of place names of Remote areas

Debt Counselling Registration

  • Application for registration as a debt counsellor
  • Form 10: Notice to Cancel Registration in terms of Section 58 of the National Credit Act 34 of 2005
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Who can complain to us?

Any ordinary consumer may lodge a complaint against any institution offering credit, against a debt counsellor and a credit bureau provided the NCR has jurisdiction. Only persons with a power of attorney may lodge complaints on behalf of another person. 

Juristic (trust, companies etc) may lodge a complaint if the person making the complaint is authorised to do so and the annual turnover of the business or group of businesses is less than R1 000 000, or if the agreement in question is less than R 250 000.00 

Consumers are encouraged to first lodge a complaint with the respective credit providers, debt counsellors or credit bureau before escalating to the NCR.

 

Complaints we can handle

The NCR can assist you if your complaint relates to:

  • a credit agreement and its contents e.g. interest, initiation fee etc
  • arose after the implementation of the NCA (1 June 2007);
  • a debt counsellors and credit providers;
  • the credit bureau, provided you have first lodged a dispute with the credit bureau,( who has 20 working days to investigate) and you are not satisfied with their decision;
  • over-deductions/ overcharging
  • refusal to issue statements;
  • disputed settlement amounts
  • refusal to cancel during the cooling off period which is 5 days; 
  • reckless lending
  • non-adherence to section 127 & 129, Taking legal action or repossessing without following the prescribed steps
  • PDA not distributing monies
  • Unprofessional conduct by the debt counsellor
  • Creditors taking legal action whilst under debt review
  • Accounts not restructured in accordance with the debt review court order.
  • Creditors terminating debt review
  • Creditors listing consumers while on debt review;
  • Debt counsellors not contactable
  • Overcharging by debt counsellors

 

Complaints that fall outside the NCR’s mandate

We cannot assist if your complaint involves: 

  • Service agreements, e.g. Vodacom, MTN,  Levies, Municipal accounts, gym etc.
  • A matter that would more appropriately be dealt with by a court of law or another dispute resolution process;
  • A matter which is or has been or currently is the subject of litigation, subject to certain exceptions.
  • A matter relating to administration or Administrators;
  • Debts  collected by debt collectors, these should first be addressed to the Council for Debt Collectors; 
  • Complaints relating to damaged goods, these should be sent to the National Consumer Commission or Motor  Vehicle Ombudsman for vehicles; 
  • Debit orders going off on the wrong dates; 

Lodge a Complaint:

  • Lodging an ordinary complaints about credit providers and bureau send to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Fax : 087 234 7822
  • Fax : 087 234 7789
  • For 3rd parties complaints on behalf of the consumers, please  click here

To lodge a complaint click here

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In terms of section 173 of the National Credit Act No. 34 of 2005 (The Act), the following dates have been fixed for the implementation of the stated sections of The Act.

  • 1 June 2006 as the date on which sections 1 to 11 (Chapter 1); sections 12 to 25 and 35 to 38 (Chapter 2 Part A, C and D); sections 39 to 59 (Chapter 3); section 69; section 73; sections 134 to 152 (Chapter 7); sections 153 to 162 and sections 164 to 170 (Chapter 8 excluding section 163); sections 171 to 173 (Chapter 9); Schedule 1; Schedule 2 and Schedule 3 shall come into operation;
  • 1 September 2006 as the date on which sections 26 to 34 (Chapter 2 Part B); sections 67, 68, 70 and 72 shall come into operation;
  • 1 June 2007 as the date on which sections 60 to 66 (Chapter 4 Part A); section 71; sections 74 to 88 (Chapter 4 Part C and D); sections 89 to 123 (Chapter 5); sections 124 to 133 (Chapter 6); and section 163 shall come into operation.

View the proclamation

 

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The sections of the National Credit Act No. 34 of 2005 relevant to over-indebtedness and restructuring of debt come into effect on 1 June 2007. The Act makes provision for the registration of debt-counsellors to assist over-indebted consumers. Debt counsellors are required to undergo training approved by the NCR.

From 1 June 2007, debt counselling services will be available to consumers who are unable to honour in a timely manner, all credit agreements to which they are party, as indicated by the their history of debt repayment.

 

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