In September 2014, whilst conducting a research exercise, the National Credit Regulator (NCR) identified deficiencies in Shoprite Investments Limited’s (Shoprite) (NCRCP6050) affordability assessment processes and established that Shoprite was likely granting credit recklessly to some consumers, says Nomsa Motshegare, CEO of the NCR. As a result, the NCR initiated a full investigation into Shoprite’s affordability assessment and credit granting practices.
The investigation culminated in the NCR launching a referral in the National Consumer Tribunal (NCT) against Shoprite. Shoprite opposed the proceedings in the NCT but, in September 2017, the NCT handed down in its ruling in terms of which it confirmed that Shoprite had on a number of occasions failed to conduct proper affordability assessments prior to granting credit to consumers and thus had granted credit recklessly. The NCT further declared that Shoprite had committed conduct prohibited by the National Credit Act (NCA) and ordered Shoprite to pay R1 million as a fine.
Shoprite was also ordered to appoint a debt counsellor, to assist affected consumers and make assessments on a case by case basis for purposes of determining whether to suspend and/or restructure consumers’ obligations under the reckless credit agreements.
Shoprite appealed the NCT’s ruling in the Pretoria High Court. On 18 December 2019, a full bench of three judges of the High Court unanimously dismissed the appeal with costs, and confirmed the NCT’s ruling almost in its entirety.
The NCT elaborated as to the reasons that Shoprite’s affordability assessment mechanisms, models and procedures were not compliant with the NCA and were reckless:-

  • Shoprite disregarded consumers’ pre-existing credit payment obligations, contrary to the provisions of the NCA;
  • Shoprite “adjusted” credit bureau information to enable credit to be granted where the information in the credit bureau report indicated that consumers could not afford the proposed new debt; and
  • Shoprite disregarded or adjusted consumers’ pre-existing and future financial commitments in order to create affordability for the proposed new debt.

In dismissing the appeal, the High Court noted that the “most astonishing” aspect of Shoprite’s approach to affordability assessments is the fact that many consumers “still had negative affordability figures” even after Shoprite had carried out its “adjustments” to affordability calculations, yet Shoprite nonetheless proceeded to grant credit to these consumers.
The High Court also noted that the consumers affected by Shoprite’s conduct are mostly pensioners and individuals with low average income, i.e. largely financially vulnerable members of society.
Shoprite must now comply with the NCT’s order by making payment of the R1 million fine, and appointing a debt counsellor who will be making contact with affected consumers.
The NCR would like to appeal to any consumers, who believe they may be a victim of reckless credit granted by Shoprite, to lodge a complaint with the NCR by emailing their complaint to This email address is being protected from spambots. You need JavaScript enabled to view it., concludes Motshegare.


About The National Credit Regulator

The National Credit Regulator (NCR) was established in terms of the National Credit Act 34 of 2005 (NCA) and is responsible for the regulation of the South African credit industry. The NCR is mandated with the registration of Credit Providers, Credit Bureaus, Debt Counsellors, Payment Distribution Agents, and Alternative Dispute Resolution Agents; and monitoring their conduct in compliance with the National Credit Act as amended. The National Credit Regulator offers education and protection to consumers of credit in promotion of a South African credit market that is fair, transparent, accessible and dynamic.

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